NewNet engineers will be carrying out hardware maintenance on the Powerhost shared mail server ‘mail2.ukisp.com’ to increase disk space capacity on this machine.  This work is in preparation for upcoming upgrades to the Powerhost cluster.

Expected downtime is no more than 45 minutes, however the service should be considered ‘at risk’ throughout the whole maintenance window.

All customers with Powerhost e-mail domains hosted on this server will be affected throughout this work.

Description: Upgrade of aggregation switches within the Serverhouse Delme Place data-centre.

Risk assessment: Up to 30 minutes loss of service for colocation customers in Delme Place data-centre.

NewNet engineers will be carrying out upgrade works within the Server House Delme Place data centre to replace switches in the aggregation layer of the network. These works are intended to provide extra resilience and extra capacity within this data centre. Colocation customers in this data-centre will experience a loss of service for up to 30 minutes while the switches are upgraded. Because of the nature of these works, all colocation services within the Delme Place data-centre should be classed as at risk for the duration of the maintenance window.

NewNet are currently experiencing issues with a Legacy Voice Select Service.  This is currently a known issue and has been escalated with our supplier.

NewNet apologises for any inconvenience.

CORRECTED

The NewNet Helpdesk opening times will change from their current arrangement of 6am - 10pm to the new hours of 8am - 8pm Monday to Friday, effective from 1st March 2010.  The Saturday Helpdesk hours of 9am - 5m will remain unchanged.  The 24 hour priority phone line for high end services such as leased lines and colocation will also remain unchanged.

After careful analysis and consideration, we have identified that our weekday Helpdesk hours are busiest between 8am and 8pm and we would like to focus on providing the optimum level of service during this time so that all customer queries are dealt with immediately.  As part of this focus, our Helpdesk team is set to expand and we are currently recruiting extra Helpdesk staff to increase customer service response times during these core hours.   Our specific focus on this time bracket will mean that each customer should see an increase in the overall customer experience during the time period that matters to them most.